Takwa Dawa, Associate at Infoquest

I joined Infoquest, an Expert Network, a while ago as an associate/founding member, and after a few weeks, I started discerning the key qualities that make a successful associate. There are many, yet I can summarize them into the following:

Customer-first attitude:

At Infoquest, we are committed to providing excellent service to clients and ensuring that their needs are met, same goes for the experts. This involves several key qualities and behaviors, including empathy. As we prioritize understanding the specific knowledge gap of the client by putting ourselves in their shoes and actively listening and analyzing their requests. We are also flexible; every client is unique, and our role and added value is to adapt to their personalized requirements and match them with the right expert in the right time frame. This requires a flexible approach and the ability to think creatively to find solutions to their problems.

Adaptability and continuous learning:

The expert network industry is dynamic and ever-changing, and at Infoquest, we are adaptable and able to work effectively in a fast-paced environment. We make sure to accommodate the client and the expert by all means, and that requires a lot of coordination and patience.

An expert network operates in an environment where knowledge and information are constantly changing. As such, as associates, we are committed to continuous learning and development to stay up to date with industry trends and developments.

Long-run Commitment:

We do not just connect with clients and experts for one-time projects. Instead, we do our best to accommodate them and meet their expectations as we value every stakeholder of ours and believe in their potential and what they can bring to the network.

We always strive to prioritize our clients and experts and make them comfortable by building trust and breaking any barriers, and that is fundamental in responding to clients’ needs in a timely and effective manner and thus building a long-term relationship.

At Infoquest, we value and prioritize our clients and experts, and we strive to build long-term relationships based on trust and collaboration. By embodying these qualities and skills, we are striving to provide excellent service to them and ensure that their needs are met effectively and efficiently.